That's close to my impressions. Apparent randomness is everywhere, but it's really complexity giving the impression of randomness.
An awful lot of reality seems to be deterministic - deeply so on a practical level, so the question only involves fine details unrelated to the practical question of freedom. Of course, we are not free. We are thrust into this life confused and gasping for air, which is also how we exit. In between, people order you about until you reach an age where the main tyrant in your life is your own body. Benetar makes some fair points about life (albeit short-sighted IMO).
So, while we are not free in practical terms, freedom/randomness is posited by QM. If quanta are fundamental, then reality is somewhat random at its smallest scales. However, if the activity of quanta is influenced by unknown particles/waves/fields, then the question of randomness v chaos is shifted back one level.
In that sense, like the (non-anthropomorphic) God question, this debate can easily fall into unresolvable speculative regression. How can we ever be sure that we have delved as far as possible?