(Location 944 - Kindle version)Watch your spoken and body language. Reassure without patronizing, and let nothing that you say or do cause him increased distress.
The author says to be careful about what you say when you manage a patient, despite his/her actual condition. Causing panic in the patient can be a disadvantage, I agree, but at the same time I think it is important for the patient to know the truth.
What do you think? Should we keep the patient blind just to avoid him/her getting panicked, or should we reveal the truth no matter how hard it is? Do words have an actual impact on the outcome of the patient?